We are based in the United Kingdom, and with some exclusions, we deliver WORLDWIDE*.
For all orders over £100 within the UK, the delivery is on us!
For orders under £100, delivery prices are as follows:
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Delivery within the UK
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Time
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Price
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Free UK delivery (standard tracked)
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2-5 working days
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FREE - all orders over £100
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Standard tracked delivery (orders up to £25)
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2-5 working days
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£4.69
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Standard tracked delivery (orders up to £100)
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2-5 working days
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£3.99
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Express tracked delivery
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1-2 working days (usually next day for orders placed by 1 pm, delivery only Mon-Fri)
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£6.99
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Next day delivery by 12pm |
Next working day by 12pm for orders placed by 1pm the previous day Mon-Thu, delivery Mon-Fri only
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£12.99
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Small and medium orders are sent via Royal Mail Tracked48 or Tracked24 service.
Large orders (incl. Moses baskets, changing baskets, nests and similar) are sent via DPD Next Working Day service.
Cot bumpers are made to order and shipped from our UK warehouse after production. This can take 3-6 weeks. When you place an order for this product, we will follow up by email with current delivery estimates.
All personalised items are fulfilled and shipped directly by Muzpony from Poland using Fedex delivery. We have no control over the packaging, delivery process or courier selection, however we are happy to assist with your delivery - please contact us at hello@thebabyden.co.uk
(Brands: Monio, IGLU, MeowBaby, Oakhill)
These products are fulfilled and shipped directly from our EU warehouse using tracked courier delivery. Please refer to the actual product Delivery tab for dispatch and delivery times. We have no control over the packaging, delivery process or courier selection, however we are happy to assist with your delivery - please contact us at hello@thebabyden.co.uk
All Obaby range is fulfilled and shipped directly by Obaby. We have no control over the delivery process or courier selection.
DX Courier - for our bigger, longer items such as Wardrobes and Room Sets, your order will be delivered via DX.
DX can deliver to your doorstep, but the drivers cannot enter your property. If you live in a flat the delivery driver will be able to bring the boxes to the main entrance of the building, but they will not be able to take them up to the door of your flat. Therefore, we really recommend having someone with you who can take in the boxes.
Yodel Xpect - smaller items such as cots. This service provides customers with a 2-hour delivery window notification on the day of their delivery. Customers can amend their delivery preferences using the Yodel App.
Flat rate of £29.99 PLUS any import taxes and duties.*
Delivery time within 10 working days.
* Please be aware that there can be additional charges (import tax and duties) charged by the Customs, all these charges are the responsibility of the customer.
| Standard Economy ( Tracked service, Delivery within 17 working days after dispatch, Courier depends on destination) | Below 2kg | £55 excl. any import taxes and duties* |
| Standard Economy ( Tracked service, Delivery within 17 working days after dispatch, Courier depends on destination) | Up to 4kg | £85 excl. any import taxes and duties* |
| Standard Economy ( Tracked service,Delivery within 17 working days after dispatch, Courier depends on destination) | Up to 9kg** | £200 excl. any import taxes and duties* |
* Please be aware that there can be additional charges (import tax and duties) charged by the Customs, all these charges are the responsibility of the customer.
** We ship worldwide orders of up to 9 kg in weight, we are not able to ship larger orders.
Taxes and duties are calculated according to your shipping destination once your order has reached the relevant Customs department for the delivery country. Local VAT may apply to orders outside of the UK. Please be aware that there can be additional charges (import tax and duties) charged by the Customs, all these charges are the responsibility of the customer.
If these charges are not paid and the courier cannot deliver, the parcel may be returned or disposed of. Refunds, where applicable, will be issued only once the parcel is received back by us, with any courier, customs or return fees (including original shipping) deducted. No refund can be issued if the parcel is disposed of by the courier.
We will dispatch your order within 1-2 working days. Orders placed on Saturdays, Sundays and Bank Holidays will be dispatched within 1-2 working days as well.
During busy periods, order dispatches may take longer than usual. We will always update you here during such times.
Upon placing a pre-order, you will receive an order confirmation email. This email will provide a standard estimate of the delivery timeline after dispatch. We will send a follow-up email with a more specific dispatch date as soon as this information becomes available.
All our orders are shipped using a tracked service (excluding Rest of World), after dispatch, you will receive a tracking link where information will update informing you about your parcel's whereabouts and offering options to arrange a re-delivery on an alternative day and/or collection.
If a parcel is refused at delivery, not accepted, not rearranged, not collected from the depot within the courier’s holding period, or returned to us due to an incomplete or incorrect delivery address provided at checkout, any refund will be processed once the goods have been safely received back and inspected.
Please note that we cannot be held responsible for parcels returned for any of the reasons listed above, as the delivery has been attempted in line with the details provided at checkout.
If you would still like to receive your order, we are very happy to arrange re-dispatch at the buyer’s cost.
If a refund is preferred, a deduction of £10 will be applied to cover the delivery, packaging and handling costs incurred.
The customer (recipient) is responsible to track the delivery and arrange it in a way that is convenient for them.
If you do not receive your tracking information, please check your spam or junk email folder first. If it’s not there, contact us straight away so we can assist.
If your parcel is delivered to a designated “safe place” (such as a front porch, doorstep, or similar location), you accept full responsibility for the parcel from the moment it is confirmed delivered and photographed by the courier. Please be aware that unless you submit specific delivery instructions (such as choosing a neighbour or safe place through the courier’s tracking link), the final decision rests with the delivery driver. They may choose to leave the parcel in a safe place, with a neighbour, or return it to the depot.
As this is outside of our control, we cannot accept responsibility for parcels that are damaged (e.g. by weather conditions) or go missing after they have been left at your address or with a neighbour.
If your parcel is not delivered as expected, please contact us as soon as possible – and no later than 5 days after the expected or confirmed delivery date. Courier claims must be raised within 7 calendar days, and any issues reported beyond this window are unlikely to be investigated by the courier or eligible for compensation.
If a delivery is not successful, your parcel is returned to a delivery depot. It is the customers responsibility to re-arrange delivery and/or collect the parcel before it is returned to us. It can be done online at https://www.royalmail.com/receiving-mail/redelivery We are happy to help re-arranging the delivery for you, please email us at hello@thebabyden.co.uk for assistance.
Please note that we cannot accept liability for unsuccessful deliveries and order that are returned to us after an unsuccessful delivery due to the recipient not being present at the address at the time of delivery, a failed collection and/or an incorrect or incomplete address. We are happy to ship the same parcel again after it returns to us at the customers cost.
